Frequently Asked Questions

We accept Mobile Money (MTN/Vodafone/AirtelTigo), bank cards via Paystack (Visa/Mastercard/Verve), and direct bank transfer for bulk or corporate orders.

Yes. Card and MoMo payments are processed through certified gateways (e.g., Paystack) using industry-standard encryption. KBee Computers never stores your card or wallet PIN.

Currently, payment-on-delivery is available for selected locations and order values. For faster processing, we recommend MoMo or card payment at checkout.

We use a flat nationwide shipping fee of GH₵50. Express delivery and bulky items may attract a surcharge — you’ll see this clearly before checkout.

Accra/Tema: 1–2 business days. Other regions: 2–5 business days depending on courier routes and your exact location. You’ll receive tracking updates after dispatch.

Yes — pickup is available at our office/partner locations. Choose “Pick up” at checkout and we’ll notify you when your order is ready.

Yes. We sell 100% original products sourced from authorized distributors. Product pages indicate condition (Brand New, Open Box, or Refurbished) where applicable.

For popular items you can request a restock or place a pre-order. Use the “Notify me”/contact options and our team will confirm timelines before you pay.

Most new items come with a 1-year limited manufacturer warranty (brand-specific). Accessories and refurbished items may have different coverage. Check the product page for details.

7-day return window for factory defects or wrong items delivered. Items must be in original condition with all accessories and packaging. Contact support to initiate a return.

Repairs are handled by brand-authorized centers or our certified partners. We’ll guide you through diagnosis, RMA, and repair timelines.

You can browse without an account, but you’ll need one to place orders, track deliveries, save wishlists, and access invoices.

We follow best practices: encrypted transport (HTTPS), limited data retention, and strict access controls. See our Privacy Policy for full details.

Yes — we provide laptop configuration, OS installation, data transfer, networking, and basic training packages. Ask at checkout or contact support.

Absolutely. We handle bulk procurement, standardization, and after-sales support. Request a quote and we’ll share pricing and lead times.