Return & Exchange Policy

1. Quick Overview

• Change of mind: 7 days from delivery/collection (unopened, unused).
• Defective/DOA: 14 days for a free exchange or repair assessment.
• Original packaging required (all accessories, inserts, serial labels).
• Certain items are non-returnable (see Section 4).

2. Return Window

Timeframes run from the date you received/collected the item.

3. Item Condition Requirements

• Products must be returned in the same condition you received them.
• Include all accessories, manuals, boxes, and any bundled items.
• Serial numbers and warranty labels must be intact and unaltered.
• For laptops/PCs/phones, sign out of accounts and remove any passwords. We are not responsible for data loss—please back up your data.

4. Non-Returnable Items

• Opened software, license keys, digital downloads, and subscriptions.
• Headsets/earbuds, screen protectors, and consumables once opened/used.
• Items damaged by misuse, liquid, power surge, or unauthorized modification.
• Clearance, “as-is”, or final-sale items (where indicated).

5. How to Start a Return or Exchange

1. Request an RMA: Email info@kbeecomputers.com with your order number, product, and reason. (Or visit contact page if available.)
2. Prepare the package: Use original packaging. Include all contents and proof of purchase.
3. Return method: Drop off at our store (preferred) or ship it back using a trackable service. Keep your receipt and tracking number.

6. Refunds, Exchanges & Fees

• Refund method: Original payment method or store credit (processing 3–10 business days after inspection).
• Restocking: For change-of-mind returns, a standard 10% restocking fee may apply to cover handling and testing.
• Shipping: Original and return shipping are non-refundable unless we made an error or the product is confirmed DOA/defective within the window.
• Inspection: If returned items are missing parts, show wear, or fail testing, we may decline the return or deduct the cost of repair/repackaging.

7. Warranty & DOA

Most electronics include a manufacturer or store warranty. If your item is DOA or develops a fault within the stated window, we’ll prioritize repair or exchange. After the first 14 days, warranty service applies. Physical damage and liquid damage are not covered.

8. Questions?

We’re here to help you choose the best path (exchange, repair, or refund). Contact us:

• Email: info@kbeecomputers.com
• Phone/WhatsApp: +233 24 814 7215
• Store: Tudu, Kingsway Building, Accra, Ghana

See also our Privacy Policy and Cookie Policy.